Privacy Policy

Depending on how a customer interacts with Casa Nocte, we may collect:

• Name
• Billing and shipping address
• Email address
• Telephone number where provided
• Order and purchase information
• Shopping cart information
• Customer account information
• Payment-related information
• Communications with customer support
• IP address
• Browser and device information
• Website usage and interaction information
• Cookie and similar technology identifiers
• Marketing preferences
• Advertising interaction and attribution information

Payments may be processed through Airwallex and other payment methods made available through our checkout.

Payment providers may collect and process payment information necessary to authorize, process, prevent fraud relating to, refund and otherwise administer transactions.

Casa Nocte does not store full payment card details where those details are handled directly by the relevant payment provider.

We may process personal information to:

• Process and fulfill orders
• Process payments and refunds
• Deliver products
• Provide customer support
• Communicate regarding orders
• Detect and prevent fraud and abuse
• Maintain and improve the website
• Measure website performance
• Understand how customers use our store
• Provide relevant marketing where permitted
• Measure advertising performance
• Send marketing communications where customers have consented or where otherwise permitted by applicable law
• Maintain business and accounting records
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims

Our commerce infrastructure uses Shopify.

Shopify may process personal information necessary to provide ecommerce functionality, including information associated with store visits, customers, orders, checkout and related commerce services.

Shopify’s processing of information is also governed by its applicable privacy terms and data processing arrangements.

We use Airwallex for payment processing and related financial services.

When customers make payments, relevant transaction, identification, technical and payment information may be transmitted to and processed by Airwallex for payment processing, fraud prevention, regulatory compliance and related financial services.

We use Meta technologies, which may include the Meta Pixel, to understand website activity, measure advertising performance and create or optimize advertising campaigns.

Subject to applicable consent requirements, Meta technologies may process information concerning website visits, interactions, device/browser information, IP address, cookie identifiers and purchase or conversion events.

Information collected through these technologies may be processed by Meta in accordance with its own privacy terms.

We use Google Analytics to understand how visitors use our website and to measure and improve website performance.

Subject to applicable consent requirements, Google Analytics may process information such as website interactions, device and browser information, approximate location derived from technical information, IP-related information and cookie or device identifiers.

Google processes this information in accordance with its applicable privacy and data processing terms.

We use Klaviyo for customer communications, email marketing, marketing automation and related analytics.

When customers subscribe to marketing communications or interact with our emails or store, information such as name, email address, purchase history, website interactions, IP address, cookie information and marketing engagement data may be processed through Klaviyo.

Marketing communications will be sent in accordance with applicable consent and marketing laws.

Recipients can unsubscribe from marketing emails using the unsubscribe mechanism contained in those communications.

Casa Nocte and its service providers may use cookies, pixels, local storage and similar technologies.

These technologies may be used for:

• Essential website functionality
• Shopping cart and checkout functionality
• Security and fraud prevention
• Remembering preferences
• Analytics and performance measurement
• Advertising measurement
• Marketing and personalization where permitted

Where required by applicable law, non-essential analytics and advertising technologies are not activated until the visitor has provided the necessary consent.

You can review or change your choices at any time: Cookie Preferences.

Where laws such as the GDPR or UK GDPR apply, personal information may be processed on one or more of the following bases:

• Performance of a contract, including processing and fulfilling an order
• Compliance with legal obligations
• Our legitimate interests where those interests are not overridden by applicable individual rights
• Consent, where consent is required

Consent may be withdrawn at any time where processing is based on consent, without affecting processing that occurred before withdrawal.

We may share personal information with service providers where reasonably necessary to operate Casa Nocte.

These may include:

• Shopify — ecommerce infrastructure
• Airwallex — payment processing
• Klaviyo — email and marketing automation
• Google — analytics and related services
• Meta — advertising measurement and marketing
• Production and fulfillment providers
• Shipping and logistics providers
• IT, security and hosting providers
• Professional advisers where necessary

We may also disclose information where required by law, regulatory authorities, legal proceedings or to protect our legitimate legal rights.

Because Casa Nocte operates internationally and uses service providers located in multiple jurisdictions, personal information may be processed outside the customer’s country of residence.

Where applicable law requires safeguards for international transfers, we and/or our service providers use appropriate legal mechanisms for such transfers.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution and legal or regulatory requirements.

Different categories of information may therefore be retained for different periods.

Depending on where a customer lives, applicable privacy law may provide rights including:

• Access to personal information
• Correction of inaccurate information
• Deletion of information
• Restriction of certain processing
• Objection to certain processing
• Data portability
• Withdrawal of consent
• Opting out of certain targeted advertising or data sharing where applicable
• Filing a complaint with an applicable data protection authority

Requests can be submitted to support@casanocte.com.

We may need to verify a requester’s identity before processing certain requests.

Customers can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

Unsubscribing from marketing does not prevent us from sending transactional communications necessary to process orders or provide customer service.

We use reasonable administrative, organizational and technical measures designed to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Casa Nocte is not intended to knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child in circumstances prohibited by applicable law, we will take appropriate steps to address it.

We may update this Privacy Policy to reflect changes to our services, technologies, legal obligations or business practices.

The current version will be published on this page with an updated revision date.

For questions regarding privacy or to exercise applicable privacy rights:

Email: support@casanocte.com