Returns & Refunds

If an item arrives damaged, defective, misprinted or incorrect, please contact support@casanocte.com as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the item and the problem

Once verified, we will provide an appropriate remedy, which may include a replacement or refund.

Eligibility for change-of-mind returns depends on the customer’s location and applicable consumer protection law.

Where customers have a statutory right of withdrawal, cancellation or return, Casa Nocte will honour that right in accordance with applicable law.

Returned products must generally be unworn, unwashed and in their original condition unless the return concerns a defective or incorrect product or another statutory consumer right.

Casa Nocte products are produced on demand.

This does not affect any mandatory consumer rights applicable to a customer’s purchase.

Customers should contact support@casanocte.com before returning an item so that we can provide the appropriate return instructions.

Products should not be sent directly to a production facility or other address without prior instructions from Casa Nocte.

Approved refunds will be issued to the original payment method.

After a refund has been issued, the time required for the funds to appear depends on the customer’s bank or payment provider.

Production may begin shortly after an order is placed.

Customers wishing to change or cancel an order should therefore contact us immediately.

We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed once production has begun.

Nothing in this Returns & Refunds Policy limits mandatory consumer rights available under applicable law.